Accessibility Services at WCH

The main hospital entrance located at 76 Grenville Street  and the main entrance to our Family Practice Health Centre located at 77 Grenville Street are both wheelchair accessible.

Underground parking is available for patients and visitors. Each level of the parking garage has accessible parking options. The parking garage is accessed via Grenville Street.

There is also a patient drop-off and pick-up area at our main hospital entrance at 76 Grenville with accessible parking spots. This is for short-term parking only (15 minutes maximum) and should not be used for the duration of a patient appointment.

Main Hospital (76 Grenville Street)

There are over 100 barrier-free washrooms, both single washrooms and larger communal washrooms, found throughout the hospital.

Main floor:

• Universal washroom with an adult changing table labelled 1439 (near main entrance)
• Breastfeeding room with washroom labelled 1420 (near glass staircase)

All Floors:

• Each floor has single washrooms that can accommodate individuals using mobility scooters
• Each floor has all gender communal washrooms that have wheelchair accessible stalls
• On each floor these communal or group washrooms can be found near the glass staircase except for Levels 5 and 8
• On level 5 the accessible all gender communal washroom is located down the west corridor of the patient waiting area for the clinic
• On level 8 the accessible all gender communal washroom is located just west of the patient waiting area for the operating rooms

Family Practice (77 Grenville Street)

• At 77 Grenville, levels 1 to 4 have barrier-free communal washrooms
• Levels 3 and 4 have additional barrier-free single washrooms

Wheel-Trans service picks up and drops off outside the main doors of each location (77 & 76 Grenville). More information about Wheel-Trans can be found on the TTC Wheel-Trans website.

Wheelchairs are available to patients at the main hospital entrance (behind the information desk).

Portering services are available to patients from the main hospital lobby. Patients can also be portered from the main hospital building to 77 Grenville Street (Family Practice).

Portering services are not available from the hospital’s parking garage.

Women’s College Hospital provides free language interpretation services for patients and their families. We also provide sign language interpreters for patients who are deaf, deafened or hard of hearing.

Please let your clinical team know when booking your appointment if a language interpreter, deaf interpreter or an American Sign Language (ASL) interpreter is needed. Staff will make arrangements at no cost to you.

Clear face masks are also available to assist patients who lip read. Please let your clinical team know that you would like clear face masks to be used during your appointment.

Service animals are welcome to accompany patients during their visit. However, there may be situations where animals are excluded from a space by law or for infection prevention purposes. In those instances, WCH clinical teams will work with the patient to arrange an alternative service where appropriate and available.  However, patients remain responsible for all animal care while onsite at WCH.

Read our Use of Service Animals Policy 

Documents and forms provided to patients or those found on the WCH website can be requested in alternative formats, such as larger print, simplified language, or accessible electronic format.

Please contact your clinical team to request a document in an alternative format.

Website

The WCH website follows current Web Content Accessibility Guidelines (WCAG), which outline how to make digital spaces inclusive for people with disabilities or accessibility needs. Regular reviews are conducted to ensure that the website continues to meet accessibility standards.

Virtual Visits

Patients requiring an accessibility accommodation prior to their video visit can contact the myHealthRecord Support Team via MyHealthRecord@wchospital.ca or (416) 323-6205. Accessibility features, such as closed captioning, are available during video visits.

Additionally, WCH’s online patient medical record, myHealthRecord, can be viewed in high contrast mode to better assist patients with visual impairment.

Onsite Check-In Kiosks

Patient check-in kiosk stations can be found throughout the main hospital building. The device screen can be lowered manually for patients using wheelchairs or other mobility assistance devices.